Terms and Conditions

 Our contact promise is a summary of how we look after your personal data.
We collect, use and store your personal data so that we can offer you the products and services you expect from us.   
We see your personal data a just that – its yours and we will always be clear and upfront with you about what we do
with your personal data and you have control over it.
We collect your personal data for three main reasons:
1.
To process any orders you make either by collection or delivery and administer and update your account  
accordingly.
2.
To personalise, report on and improve the products and services we provide for you.
3.
To send you special offers from time to time relating to your particular trading history.
We promise:
.
that you can control the personal data you provide us with and that we will away be transparent about   
how we collect and use it.
.
we will always tell you what personal data we are collecting from you, the means by which we will  
collect and how we will use it.  We will only use your personal data for the purposes we originally told  
you about.
.
we will always use market-leading technology and software to ensure that your personal data is secure  
and when we ask another organisation to provide services to us which involve sharing your personal data  
with them, we will make sure they have appropriate security measures.
.
We will send you marketing communications as we believe we have a legitimate interest in doing so;   
however, we will always offer you a clear and simple means of changing your preferences whenever you  
want to (including when you first become a customer). Simply
Who we are
Glenwood Paint Supplies Limited is our trading name together with Glenwood Interiors, a private limited company  
registered in England and Wales and company number 01292559.  Our registered office is:
Luke’s House, 206-210 Yarm Road, DARLINGTON, Co Durham  DL1 1XD
If you have any questions about how we look after your personal data, you can contact us:
.
In writing, at the address above.  Please mark your letter for the attention of the
Data Protection Officer
.
By email to this address:  
info@glenwoodpaintsupplies.co.uk
.
By telephone on 01325 489601
www.glenwoodinteriors.co.uk
LUKES HOUSE 206-210 YARM ROAD, DARLINGTON DL1 1XD TEL.01325 489601 FAX .01325 352997
email: sales@glenwoodpaintsupplies.co.uk
BLACK PATH FAVERDALE DARLINGTON DL3 0QA TEL. 01325 367788 FAX 01325 352777
INTERIORS 31-33 YARM ROAD DARLINGTON DL1 1EA TEL. 01325 359982 FAX 01325 359982
email: interiors@glenwoodpaintsupplies.co.uk
​

How and why do we use your personal data
We use your personal data:
.    To administer your account, invoice the products and services you have purchased.
.    To improve the range of diy, decorating and associated products we offer you and help identify new products   
     and services in the future.
.     To present you with special offers and promotions through mailshots, emails and text messages.
.     To manage any accounts you have registered with us so that (i) we can provide you with products and services;  
     (ii) you can place orders; and (iii) we can fulfil those orders and communicate with you about them.
.     To detect and prevent fraud and other illegal activities (and to assist regulators, trade bodies and law  
     enforcement agencies in relation to the same).
.     To carry out research to better understand your views on our products and services
.     To allow you to continue to enjoy our customer services.
.     To comply with the law (for example, to control the sale of sharp blades, caustic soda, etc)  
Our legitimate interests
“Legitimate interests” means the interests of our company in conducting and managing our business to enable us to
give you the best products and services, and the best and most secure experience. For example, we have an interest  
in marketing our products and services to you and making sure our marketing is relevant for you.  Therefore we  
may process your information to send you marketing that is tailored to your interests.
When we process your personal information for our legitimate interests, we make sure to consider and balance any  
potential impact on you (both positive and negative), and your rights under data protection laws.  Our legitimate  
business interest do not automatically override your interests – we will not use your personal data for activities  
where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or  
permitted to by law).
Where we rely on our legitimate interests to send you marketing communications, we shall tell you when you  
become a customer how we would like to market our products and services to you, and offer you a means of opting  
out of those communications.  You can opt out of our marketing communications at any time using the contact  
details provided  at ‘Who we are’ above.
In addition to sending you marketing communication, we reply on our legitimate interests to process your personal  
data so that we can:
.    improve our existing range of products and associated services and develop new ones
.    provide you with a quality customer service experience
.    protect you, our employees and our business
.    understand your likes and dislikes and how best to contact you to inform your about them.
.    take legal action against any party in breach of its obligations to Glenwood Paint Supplies and handling any legal
    claims or regulatory enforcement actions taken against Glenwood Paint Supplies.
We may also on occasions share your data with trusted retail partners either directly or through alliances operated  
by third parties.  The companies we share your data with directly and the suppliers participating in these alliances  
are active in the paint manufacturing, d-i-y, decorating merchants, specialist products and associated goods as well  
as interior design, wallpaper, soft furnishings and fittings categories.